Standards
How we work: procedures, not promises
Every property has an SOP checklist. Chemistry, equipment and staff follow the same rules regardless of scale.
SOP: apartment (regular cleaning)
- Preparation: chemistry kit, colour-coded cloths, HEPA vacuum
- Bathroom: descaling, disinfecting toilet, sink, shower/bath
- Kitchen: degreasing hob, sink, countertop and cabinet fronts
- Bedroom and living room: vacuuming, floor washing, surface dusting
- Mirrors and glass: streak-free finish
- Bins and bags: replacement, disposal per building rules
- Final check: checklist walkthrough by responsible person
- Report: note any defects or missing supplies
SOP: apartment turnover (Airbnb / Booking)
- Entry inspection: damage, missing inventory items
- Linen and towel change per property standard
- Bathroom and kitchen: full disinfection of touchpoints
- Restock consumables: paper, soap, capsules, basic supplies
- Vacuuming and floor washing in all zones
- Rubbish removal and recycling verification
- Photo report: living room, bathroom, kitchen, bed
- Lock up and confirm readiness for check-in
SOP: office (subscription visit)
- Entrance zone: mats, floor, mirror, windowsills
- Open space: vacuuming, floor washing, desk wipe (no documents)
- Meeting rooms: tables, chairs, touchscreens (dry cloth)
- Office kitchen: sink, microwave, fridge (exterior), countertop
- Toilets: disinfection, restock paper and soap
- Bins: emptying and bag replacement
- Quality control: random monthly inspection by coordinator
- Monthly report: visit summary and notes for facility manager
Chemistry
Professional concentrates Clinex, Diversey. Products matched to surfaces: stone, wood, steel, glass. No harsh homemade mixes.
Equipment
Vacuums, mops and extractors by Kärcher. Regular maintenance and HEPA filter replacement.
Staff
Contract or employment agreement, criminal record certificate, onboarding training and trial period on a test site.
Quality control
Checklists after every visit, random coordinator audits and feedback within 24 hours.
Complaints
SLA: response within 24 business hours, corrective revisit within 48 h in Kraków.